Emotions in business

Learn how to deal with positive and negative emotions in business situations.

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Un guide étape par étape pour jouer le jeu

1

The players discuss the different situations and name the emotions and possible reasons for them. Suggested questions:

  • How does this character feel?
  • What is happening?
  • Why does this person reacts that way?
2

The players tell about their own experiences and how they reacted in these situations. 

3

Now explore the emotions and situations more in depth. Suggested questions:

  • Are there other possible reactions?
  • Can you think of a situation where you reacted this way?
  • Under which circumstances would you react this way?
  • What impact can this reaction have on other people?
  • What do you think about the reaction of the characters?
  • Does the reaction have a consequence on the business? 

Informations supplémentaires sur le jeu

On the game board, you can see four illustrations about emotions related to business situations.

  • Happy: the vendor is happy because of the many customers at his stall
  • Sad: the shop owner is sad when he looks at the long queues of his competitors due to their low competitive prices
  • Angry: reaction of vendor on theft of a bunch of bananas from his stall
  • Scared: the vendor looks afraid as an unsatisfied customer returns to angrily complain about a faulty purchase

Variations

  • Emotion masks: two players act out a situation by using masks. The other players need to guess the situation.
  • Link to anger-management techniques and exercises.
  • Link to Speed's Choice Storyboard (BUSINESS A6): which character feels which emotions and under which circumstances?

Objectifs d'apprentissage spécifiques

  • Recognise different emotions and name them.
  • Learn to put oneself in the position of another (empathy) or see things from their perspective (theory of mind).

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